Dependable Assistance
For OneDose and OneWeight
From step‑by‑step tutorials to how‑to videos and expert help desk access, you’ll find what you need right here.
Setup Guides
Get Started Quickly and Confidently
Our setup guides provide clear, step-by-step instructions for both OneDose and OneWeight to ensure rapid deployment with minimal disruption.
OneDose App User Tutorials
To learn more about operating the OneDose App, watch the training videos below and/or sign up for a OneDose webinar by clicking here. General webinars are routinely available throughout the year.
Scroll through available videos by swiping thumbnails or using the navigation arrows. Double-tap desired videos to watch in the larger viewing area. Please stop/pause videos before moving on to avoid simultaneous playback. You also may click on the contents links to watch directly on YouTube. Training videos in this carousel include:
OneDose FAQs
Platform Overview
Setup & Deployment
Clinical & Operational Use
Security & Compliance
FAQs – OneWeight
The OneWeight first-of-its-kind patient scale integrates seamlessly with OneDose. As many medications require weight-based calculations, especially in pediatric treatment, OneWeight allows for premier patient care with precision and accuracy. Learn more by reviewing the FAQs below, watching the videos that follow, or contacting our team at sales@myonedose.com.
Device Overview
Setup & Use
Accuracy & Maintenance
Safety & Troubleshooting
OneWeight Informational Videos
To learn more about operating OneWeight, watch the videos below. Scroll through available videos by swiping thumbnails or using the navigation arrows. Double-tap desired videos to watch in the larger viewing area. Please stop/pause videos before moving on to avoid simultaneous playback. You also may click on the contents links to watch directly on YouTube. Videos in this carousel include:
Help Desk & Contact
Expert Support When You Need It
If you can’t find answers in our guides or videos, our help desk team is available to provide fast, reliable assistance.
- Contact via Email: helpdesk@myonedose.com
- Phone Support: (651) 212-5440 Administration | (651) 212-5437 Sales
- Availability: 24/7 support for urgent technical or clinical workflow issues
- Additional Resources: Submit a request for personalized training, integration assistance, or protocol customization